• Terms & Conditions

Introduction

You agree to use Nesu.ae (the Website) website only for purposes that are permitted by this Terms & Conditions and any applicable law, regulation or generally accepted practices or guidelines in the relevant jurisdictions. Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE. United Arab of Emirates is our country of domicile.

Your account & ammendment to the terms of use.

You may be required to register with Nesu.ae in order to access certain services or areas of the Website. With respect to any such registration, we may refuse to grant to you the user name you request. Your user name and password are for your personal use only. If you use the Website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. In addition to all other rights available to Nesu.ae including those set forth in these Terms & Conditions, Nesu.ae reserves the right, in its sole discretion, to terminate your account, refuse service to you, or cancel orders. We may from time to time modify or change the Terms and Conditions. The revised Terms and Conditions will govern your future use of our Website and Services, so we strongly suggest that you visit and review our Terms and Conditions periodically. Each version is specifically dated. If you do not agree to the revised version, you must immediately stop using our Website and Services. Our Terms and Conditions were last updated on March 07, 2017, Terms and Conditions Agreement applies from this date onwards.

Legal capacity to make agreements & transaction.

Minors under the age of 18 shall are prohibited to register as a User of this website and are not allowed to transact or use the website. If you are under the age eighteen (18) years you cannot place orders with Nesu.ae. By accepting these Terms and Conditions you acknowledge that you are over the age of eighteen (18) years. Should Nesu.ae suffer any damage or other losses as a result of a transaction entered into by a minor, Nesu.ae reserves the right to seek compensation for such losses from the parents or guardians of the minor who caused any order(s) to be placed with Nesu.ae.

Prices

All fees and prices are in UAE Dirhams (AED). Nesu.ae prices are subject to modification at any time. Prices may also vary due to a launching price, a promotional offer or sales. Prices of items that are not in stock or that are available for a pre-order are valid during its promotional period after the order was placed. Should the price of those items change with respect to the pre order price, Customer will be informed and will have the possibility to cancel the order. We reserve the right to update prices displayed on the website from time to time and once updated, they cannot be claimed against an order that has already been confirmed or delivered.

Typographical Errors

Nesu.ae strives for accuracy in all item descriptions, photographs, compatibility references, detailed specifications, pricing, links and any other product-related information contained herein or referenced on our Website. Due to human error we cannot guarantee that all item descriptions, photographs, compatibility references, detailed specifications, pricing, links and any other product-related information listed is entirely accurate, complete or current, nor can we assume responsibility for these errors. In the event a product listed on our Website is labeled with an incorrect price due to some typographical, informational, technical or other error, Nesu.ae shall at its sole discretion have the right to refuse and/or cancel any order for said product and immediately amend, correct and/or remove the inaccurate information. Additionally, all hyperlinks to other Websites from Nesu.ae are provided as resources to customers looking for additional information and/or professional opinion. Nesu.ae does not assume responsibility for the claims and/or representations made on these or any other Websites.

Orders

Placing an order

Should you place an order from the website, you have to be sure that personal data is correct and updated. Nesu.ae suggests the Customer to proof-read his/her form several times before validating an order. Nesu.ae is neither responsible for sending e-mails to the wrong e-mail address nor for sending parcels to the wrong delivery address if the form is incorrectly filled-out.

Processing time

You can expect your order to be processed within approximately 24-48 hours, provided the items are in stock and there are no problems with payment verification. Nesu.ae does not guarantee same day-shipping. Orders are not processed on weekends and holidays.

Order acceptance policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Nesu.ae reserves the right at any time after receipt of your order to accept or decline your order for any reason. Nesu.ae reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. We may require additional verifications or info before accepting any order.

Order acknowledgement

Nesu.ae will keep you informed of your order status via e-mail. All tracking information will be emailed to your Nesu.ae ID once your order has processed or changed status. You may also acquire your order status and other live updates by logging in to your account on our Website.

Change orders

You may request a change to your order provided the order has not already been charged to your account. Please call us during Nes u.ae's hours of operation to request a change to your order. Please have your sales order (SO) or customer number ready for better assistance. We strongly discourage sending change order requests via email because it is unlikely we will receive the message in time to make an adjustment due to the sheer volume of emails we receive each day.

Cancel orders

You may request that an order be cancelled provided the order has not already been processed and shipped. Simply call us during Nesu.ae's hours of operation to request an order cancellation. We strongly discourage sending order cancellation requests via email because it is unlikely we will receive the message in time to void the order due to the sheer volume of emails we receive each day.

Payment

Nesu.ae currently offers Direct Bank Transfer payment and Payfort (Secure Credit Card Payments). We accept online payments using Visa and MasterCard credit/debit card in AED. If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection. The cardholder must retain a copy of transaction records and Merchant policies and rules. In order to protect the website visitors to the best of our knowledge, we implement several security policies and certificates. These layers of protection could be by-passed if the user’s computer is/was infected with a virus or malicious software. Nesu.ae or its associated partners and employees cannot be held responsible in such a scenario or circumstance. Nesu.ae reserves the right to refuse a delivery or honor an order from a Customer who has not paid part or the totality of a previous order or with whom a litigious dispute is in progress. Nesu.ae also reserves the right to take any necessary steps including legal action in case of outstanding or non-payment of fees by you.

Invoice

The order form filled out online by the Customer cannot be considered as an invoice. Regardless of the purchase or payment methods, the Customer receives an invoice inside his/her parcel when it is delivered. A digital/hard copy of each invoice is registered in Nesu.ae’s data base.

Delivery policy

  • The Delivery takes place within 3-5 working days.
  • Please make sure that the information is filled up completely to get a prompt delivery.
  • The courier company gets in contact with you to confirm the timing and date of delivery.
  • In case of delay in delivery kindly contact us on +971 (0)4 430 73 08 or drop us an email on info@nesu.ae.
  • In case of any defects or other replacements the delivery is made free of cost.
  • The replacement may take up to 6-7 working days in case of defects.
  • In urgent situations the customers can walk in directly to our office and make the replacement immediately.
  • Nesu.ae will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.
  • Multiple shipments/delivery may result in multiple postings to the cardholder’s monthly statement.

Return / Refund policy

In accordance with the term “100% CUSTOMER SATISFACTION” you can return purchased products, within 14 days from the date of purchase on the following conditions:

  • You still have the invoice and other related documents, provided to you at the time of purchase.
  • Products should not show that they were previously applied to anything (products have the original seal on and do not show the signs of previous applications)
  • Products have the complete original packaging.
  • Bundled items, including free items, buy 1 get 1 offers etc. must all be returned together and should meet the standard return policy in order to be refunded or exchanged.

Once the products are returned to us and they meet the following conditions, refund will be done through the Original Mode of Payment.

Security

Nesu.ae will take all reasonable precautions to ensure the security of any payment details included in your order nevertheless, barring direct negligence on our part, we cannot be held liable for any losses incurred as a result of unauthorized access to information you may provide. If you have any queries or issues regarding security at Nesu.ae please contact info@nesu.ae.

Dispute

If any dispute, claim, controversy or difference (including in relation to any tortious or statutory claim) (“Dispute”) arises out of or in connection with or in relation to this User Agreement, including (without limitation) any question regarding the formation, existence, scope, performance, interpretation, validity or termination of this User Agreement or this clause, or any question regarding the legal relationships established by this User Agreement or the consequences of its nullity, then the parties shall first attempt amicably to settle the Dispute through good-faith negotiations over a period of thirty (30) calendar days commencing on the date that a party first sends to the other party a written notice of the Dispute. In the event that a Dispute has not been settled amicably by the relevant parties by the end of such thirty (30) calendar day-period, the parties hereby agree that the Dispute shall be referred to and finally resolved by binding arbitration as set out below, under the Arbitration Rules of the Dubai International Financial Centre – London Court of International Arbitration (“LCIA”), which rules (“Rules”) are deemed to be incorporated by reference into this clause. The number of arbitrators shall be one. The parties to the arbitration shall seek to agree on a sole arbitrator to be nominated to the LCIA court for appointment. If the parties to the arbitration fail to nominate a sole arbitrator within 30 days from the date of the service of the request upon the respondent (or such greater or lesser period as may be fixed by the LCIA Court), the sole arbitrator shall be appointed by the LCIA Court. The seat or legal place of the arbitration shall be Dubai International Financial Centre in Dubai, UAE. The arbitration proceedings shall be conducted in the English language and the award shall be in English. The foregoing provisions of this clause are without prejudice to the right of Nesu.ae to seek interim relief at any time from any court of competent jurisdiction (whether or not an arbitrator has been appointed) and Nesu.ae shall not be deemed to have breached this arbitration agreement or infringed the powers of the arbitrator for having done so.

Limitations of liability

If you are dissatisfied with the Website or any content or materials on it, your sole exclusive remedy is to discontinue your use of it. Further, you agree that any unauthorized use of the Website and it’s services as a result of your negligent act or omission would result in irreparable injury to Nesu.ae and Nesu.ae shall treat any such unauthorized use as subject to the Terms and Conditions of this User Agreement. Products deemed to be super-savers or highly discounted by the company might be limited by quantity per order and company reserve the right to alter ordered quantity for such products and or cancel the order with or without consent of the customer. Nesu.ae reserves the right to cancel any unpaid order under any circumstances without any owed liability towards customer or otherwise, in-case of paid order Nesu.ae still reserves this right as long as paid amount is returned in full.